Terms & Conditions

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1. Customer shall be eligible to return the device anytime from sign-up date to 31st December 2020 for a guaranteed buyback value at 50% of original purchase price.
2. The buyback value shall be only used to offset the purchase price of any device within the iStudio and Epicentre store. Should the purchase price be lower than the buyback value, unused value shall be forfeited.
3. No cash will be paid for the buyback value.
4. The returned device shall meet the following conditions during redemption to be eligible for the guaranteed buyback value:
   1. Device IMEI must match the original signed up device IMEI
   2. Device must be able to switch ON
   3. Device must be logged out from iCloud, Find My iPhone, passcode, fingerprint and face ID.
   4. Device must be in full functional condition
   5. Device glass and body should not be cracked or chipped; minor wear and tear shall be accepted
   6. Device should not show signs of liquid damage
   7. Device should not be tempered with or repaired by unauthorized party
5. Device shall be subjected to functional diagnostics and physical assessment during redemption. Devices that do not meet the conditions shall not be accepted.
   
6. The redemption of the buyback value and purchase of the new device shall only be available at any iStudio and Epicentre store.
7. The subscription is non-transferrable and shall only be redeemed by the person who signed up for the program.
8. In the event where the original device is swapped by Apple Authorised Repair Centre (e.g. warranty claim), document prove showing the swap shall be provided to be eligible for the redemption.
9. Elush Retail Group shall be allowed to use customer's email and contact number to make announcements and notifications regarding the program until 31st December 2020.
10. The charger and accessories are not required upon returning of the device.
11. Customer shall ensure that all personal data is transferred out and SIM card removed from the returned device prior to the redemption. These shall be deemed lost and cannot be recovered once the device is handed over.
12. Only devices listed in the program portal (i.e. iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max) are eligible for the Apple Freedom program.
13. Full payment of the program subscription fee shall be made at the point of subscription.
14. Program subscription is only available until the 31st of December 2019.​
15. The Customer have read and fully understood the statements above.